Production Support
Enjoy CouchDB’s reliability and transparency, without the panic and expense if anything goes wrong.
We can help your team keep cost and performance predictable. If your project is new, growing, or mature, we’re ready to enhance your setup and operating confidence with:
- Ticket-based long-term support
- On-demand crisis support
- Custom-build data recovery and monitoring tools
Our service will provide you with greater control and stability, even under high or varying loads. With our help, you’ll experience minimal business impact from issues, and will be better equipped to avoid the catastrophes of downtime.
We’ve proudly supported these teams in production
We don’t just offer CouchDB support — we’re honoured to be active members of the CouchDB community. When you need more assistance than volunteer support can offer, we’re ready to go above and beyond:
- Priority response to suit your timezone
- Private issue resolution
- On-demand development and help merging fixes upstream when feasible
- Personalised assistance upgrading
- Help implementing best practices according to your use case
Small
€
1 production ticket
3 development tickets
per month
Medium
€
3 production tickets
6 development tickets
per month
Large
€
7 production tickets
9 development tickets
per month
Disclaimer: All prices are preliminary and based on previous CouchDB support experience. Actual prices may vary in conversation with you to accommodate unusual configurations.
What to expect:
- Use the enquiry form or reach out to our team so we can create your offer. As soon as you agree, we’ll invite your teammates to our support desk.
- You can immediately use the support desk or email to send us issues. You can also request an in-depth inspection of your setup. By optimising your setup with an analysis to kick things off, we’re able to offer more efficient ongoing support and ensure we’re not creating any technical debt.
- We will also get you set up with Opservatory, our monitoring tool, to help both your team and ours gain a better understanding of your CouchDB.
Our Production Support includes two ticket types:
- Production Tickets for concrete problems and critical tasks affecting your operations, like a server failure or live upgrade monitoring.
- Development Tickets for questions, reviews and infrastructural tasks, like establishing best practices, reviewing data design and assistance with upgrading.
Unused tickets do not roll over to the next month — this helps us provision our capacity. That said, we aim to help you make the most of our service and of CouchDB however we’re able to.
See our FAQ for more information.
Keep your project optimised with a one-time Architecture Review.