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CouchDB Support

Whether you’ve just started thinking about it, are taking first steps with it, or are already solidly betting on CouchDB, there are many things you might be worried about: scale, security, speed, the layout of your architecture… whatever the case may be: with our decade of CouchDB experience, we can most certainly help.

We offer various support options for different circumstances, scopes and time-spans. Have a look at our CouchDB support options, our various training services or contact us if you’d like a more individual offer.

(Note: We are happy to offer long-term support for CouchDB 1.x as well)

CouchDB Support and Services

We offer a variety of CouchDB Support Packages to accommodate your individual needs: from small, one-off inspections and architecture reviews to long-term, continuous support contracts.

1. CouchDB Service Package

Our CouchDB Services without long-term contracts start with an Inspection of your CouchDB nodes. You can book the Inspection by itself or as an entry-level service and add further CouchDB Services on top.

The Inspection is a one-time remote analysis of one to six CouchDB nodes. The result is a written report pointing out potential problems of your CouchDB, along with actionable approaches to solve them. Get a more detailed report by booking our Architecture Review on top. This includes a review of the Inspection results by our CouchDB Support team with regard to your specific system infrastructure. Our CouchDB Support team will add instructions for resolving existing issue and improving your setup in general.

Both Inspection and Architecture Review can be complemented by a personal consultation with our CouchDB Support Team. You can choose between email support and book three development tickets to escalate some issues to our team or you can book a combination of email support and a one hour call with one of our CouchDB Support Team members and talk through open questions regarding your individual setup.

These services are suitable if:

2. CouchDB Support

Long-term, in-depth support for either the development or production phase of your project. Includes Inspection and Architecture Review, and gives you permanent access to our ticketing system, allowing you to contact some our CouchDB experts directly. These services are suitable if:

These packages allow you to get the absolute maximum out of your CouchDB setup, and give you the highest confidence in your database.

Inspection

starting at 999 EUR*

One-time remote analysis of your CouchDB cluster. You will receive a detailed report in pdf format with all issues in each CouchDB node, sorted by severity and urgency. This service is priced depending on the amount of nodes you want inspected, it is available for one to three or four to six nodes.

Absolutely secure: Throughout the Inspection, we have no access to your database, and you have full control over the diagnostic data we receive.

Find out how our CouchDB inspection service works and what it will cost.

Book your CouchDB inspection

* One to three CouchDB nodes, plus VAT if appl.

Architecture Review

starting at 1999 EUR*

Our CouchDB Support Team will review the results of the Inspection and add individual information with regards to your CouchDB setup, which you provide beforehand by filling in a questionnaire. You will receive a detailed report in pdf format with all issues in each CouchDB node, sorted by severity and urgency, complete with instructions on how to resolve them, plus the expert analysis provided by our CouchDB Support Team. This service is priced depending on the amount of nodes you want inspected, it is available for one to three or four to six nodes.

Absolutely secure: Throughout this process, we have no access to your database, and you have full control over the data we receive. We will need further information on your infrastructure which you will provide us by filling in a questionaire we'll send.

Find out how our CouchDB architecture review service works and what it will cost.

Book your CouchDB inspection plus architecture review

* One to three CouchDB nodes, plus VAT if appl.

Development Support

We’ll get you unstuck when you’re unsure whether you got your application architecture planned out correctly, or when you need assistance with a tricky reduce function, or advice on which CouchDB client to use. If it relates to CouchDB, we’re the people to ask.

Our Development Support includes:

Email support, initial architecture review, performance tuning, security checks and code reviews.

Pricing*

Monthly cost (plus VAT if applicable)
  Contract duration
  12 months 6 months 3 months
Tickets per month
5 (Small) 900 € 1.080 € 1.296 €
12 (Medium) 1.100 € 1.320 € 1.584 €
21 (Large) 1.900 € 2.280 € 2.736 €

Inquire about development support

Production Support

You are in production, CouchDB is humming along nicely, but you want to sleep well at night knowing you’ve got the right insurance in case things go wrong. Our CouchDB production support is that insurance.

How it works:

We get you set up so that production issues with CouchDB should have minimal impact on your business. We will analyse your production issues and suggest improvements. If catastrophe should strike, we have powerful, custom-built data recovery tools that can save your business when all else seems lost.

Pricing

1

2

You need support…

3

Your preferred contract length is…

Small

1 production ticket
2 development tickets
per month

Medium

3 production tickets
6 development tickets
per month

Large

7 production tickets
9 development tickets
per month

Inquire about production support

Full pricing overview (Spreadsheet) »

Disclaimer: All pricing information is preliminary and based on previous experience with other CouchDB support clients. Actual prices may vary in order to accomodate unusual or unsupported configurations. If you are running your CouchDB on Windows please note that solving issues takes a lot more time. Therefore all tickets count double.